Shipping and Returns

HOW MUCH DOES SHIPPING COST?

Australia and NZ - $8 flat-rate for orders up to $30.

$9.50 flat-rate Australia wide for orders up to $85.

Free shipping on orders over $85.

Rest of World - $30 flat-rate, $45 for orders over $200

Express Shipping (National) - $20 flat-rate

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Orders are packed and shipped 1-2 business day after ordering. Please note we are a small team of two and we individually pack orders ourselves. We use a courier network that is usually efficient and speedy. Each order gets a unique delivery estimate that can be tracked. Please allow extra time during busy periods, such as Christmas. If you require guaranteed speedy shipping, please choose the Express Shipping option for an extra $20. Your parcel will then be shipped within one business day.

HOW SPEEDY IS DELIVERY? (After time allowed packing)

Sending to	Usually takes
Adelaide	1 to 2 business days
Albury	1 to 2 business days
Bendigo	Same or next business day
Brisbane	2 to 5 business days
Cairns	4 to 7 business days
Canberra	1 to 2 business days
Central Coast	1 to 2 business days
Coffs Harbour	2 to 5 business days
Darwin	3 to 10 business days
Geelong	Same or next business day
Gold Coast	2 to 5 business days
Hobart	3 to 5 business days
Launceston	Launceston
Melbourne	Same or next business day
Newcastle	1 to 2 business days
Northern Rivers	2 to 5 business days
Perth	5 to 10 business days
Port Macquarie	2 to 5 business days
Rockhampton	4 to 7 business days
Sunshine Coast	4 to 7 business days
Sydney	1 to 2 business days
Townsville	4 to 7 business days

New Zealand	4 to 6 business days
North America, Western Europe, Asia and the Pacific	6 to 13 business days
Rest of the World	10 to 15 business days

*Please note: Allow extra time for rural addresses.

For a specific estimate please contact us via email: maggie@palibaskets.com

RETURNS & EXCHANGES

Returns and exchanges can be done in person at our warehouse in Windsor, Melbourne. Outside local Melbourne area, interstate and international returns and exchanges accepted at buyers' shipping expense. Refunds and store credits can be arranged if baskets are in original condition. Any difference in price is at buyers' expense, and return shipping cost is deducted. If you believe your basket is faulty, please contact us via email: maggie@palibaskets.com

RECYCLING BASKETS

Market baskets are fully recyclable at the end of their lives when disassembled, and Passionfruit baskets are recyclable when handles and bases (bamboo and rattan) are removed.

Pallet strapping is a versatile material used in many industries. As plastic is not biodegradable in landfill, recycling is extremely important as it reduces the demand for petroleum in which plastics are derived. As there is already too much plastic in circulation, complete eradication is unrealistic, but recycling gives us an opportunity to close the loop, slowing down the production of new plastics.

There is likely to be a pallet strapping recycling depot near you, however not all facilities process this material so it is important to check first. Alternatively we offer free shipping for baskets to be returned to us for correct recycling.

Please see our 'Recycling' page under 'Our Story' for more information and/or please email us on: maggie@palibaskets.com :)