Shipping and Returns

Orders are packed and shipped 1-2 business day after ordering. Please note we are a small team of two and we individually pack orders ourselves. We use a road-delivery network that is usually efficient and speedy. Each order gets a unique delivery estimate that can be tracked. Please allow extra time during busy periods, such as Christmas. If you require guaranteed speedy shipping, please choose the Express Shipping option for an extra $20. Your parcel will then be shipped within one business day.

How much does it cost?

Australia - $6.50 flat-rate for orders up to $30. Free shipping Australia wide for orders up to $300. $16 flat-rate for orders over $300

New Zealand - $5AUD flat-rate

Europe - $15 AUD flat-rate for orders up to $400. $30 flat-rate for orders over $400.

Singapore - $12.50AUD flat-rate

North America - $15AUD flat-rate

Asia and the Pacific - $12.50AUD flat-rate

Rest of World - $16AUD

Express Shipping - $20 flat-rate

How speedy is delivery? (After time allowed packing)

Sending to	Usually it takes
Adelaide	1 to 2 business days
Albury	1 to 2 business days
Bendigo	Same or next business day
Brisbane	2 to 5 business days
Cairns	4 to 7 business days
Canberra	1 to 2 business days
Central Coast	1 to 2 business days
Coffs Harbour	2 to 5 business days
Darwin	3 to 10 business days
Geelong	Same or next business day
Gold Coast	2 to 5 business days
Hobart	3 to 5 business days
Launceston	Launceston
Melbourne	Same or next business day
Newcastle	1 to 2 business days
Northern Rivers	2 to 5 business days
Perth	5 to 10 business days
Port Macquarie	2 to 5 business days
Rockhampton	4 to 7 business days
Sunshine Coast	4 to 7 business days
Sydney	1 to 2 business days
Townsville	4 to 7 business days

New Zealand	4 to 6 business days
North America, Western Europe, Asia and the Pacific	6 to 13 business days
Rest of the World	10 to 15 business days

*Please note: Allow extra time for rural addresses.

For a specific estimate please contact us via email: maggie@palibaskets.com

Returns and exchanges can be done in person at our warehouse in Windsor, Melbourne. Outside local Melbourne area, interstate and international returns and exchanges accepted at buyers' shipping expense. Refunds and store credits can be arranged if baskets are in original condition. Any difference in price is at buyers' expense, and return shipping cost is deducted. If you believe your basket is faulty, please contact us via email: maggie@palibaskets.com

Market baskets are fully recyclable at the end of its life, and Passionfruit baskets are recyclable when handles and bases (bamboo and rattan) are removed. We offer free shipping for baskets to be returned for correct recycling. Email us for more information: maggie@palibaskets.com