Shipping and Returns
Orders are packed and dropped at a hubbed location within one business day after ordering. We use a road-delivery network that is efficient and speedy. Each order gets a unique delivery estimate that can be tracked. To ensure the safety of your parcel, we require signature on delivery unless can be left safely. Please let us know in the checkout notes if there is somewhere to leave your parcel if you are not home.
*Please note: Allow extra time for rural addresses.
For a specific estimate please contact us via email: maggie@palibaskets.com
Returns and exchanges can be done in person at our warehouse in Windsor, Melbourne. Outside local Melbourne area, interstate and international returns and exchanges accepted at buyers' shipping expense. Refunds and store credits can be arranged if baskets are in original condition. Any difference in price is at buyers' expense, and return shipping cost is deducted. If you believe your basket is faulty, please contact us via email: maggie@palibaskets.com
Market baskets are fully recyclable at the end of its life, and Passionfruit baskets are recyclable when handles and bases (bamboo and rattan) are removed. We compensate shipping for baskets to be returned to be recycled correctly. Email us for more information