Pāli offers free standard shipping on all orders of value over AUD $150 for Australian and New Zealand customers. International flat-rate is AUD $50.

We ship from our warehouse in Melbourne, Australia. 

Orders are packed and shipped 1-4 business days from ordering. Express parcels will be shipped within 1 business day from ordering. Please note we are a small team and we individually pack orders ourselves. Each order gets a unique tracking number. Please allow extra time during busy periods, such as Christmas.

Please read over our rates and shipping details below for domestic orders and international orders. We ship domestically and internationally with Australia Post and Sendle.

For any concerns regarding your order, shipping tracking or delivery issues etc. please contact maggie@palibaskets.com

 

Australia

Standard Post (orders up to AUD$150): AUD$15.00
(1 - 7 business days) Please allow extra time for rural and remote areas.

Standard Post (orders over AUD$150): Free
(1 - 7 business days after dispatch) Please allow extra time for rural and remote areas. 

Express Post:AUD$22
(1 - 3 business days after dispatch) Please allow extra time for rural and remote areas. 

Please note that any delays that occur after your order has been dispatched from our warehouse are unfortunately out of our control.

Returns & Exchanges

We allow returns and exchanges for change of mind. Refunds and exchanges will be for the original order value minus any postage costs. 

Returns and exchanges can be done at no cost in person at our warehouse in Windsor, Melbourne, or at markets we attend. 

For returns and exchanges via post, postage costs will be at buyers' expense.

If you believe your basket is faulty, or to process a return please contact us via email: maggie@palibaskets.com

 

 

Environmental Impact

Pāli is dedicated to creating the most sustainable and clean shipping options for our customers. We are constantly assessing and updating our practices to ensure we keep up to date with the latest opportunities to minimise our carbon footprint and best manage our waste. 

Packaging

For the last five years we have supported local businesses and collected secondhand boxes that would have otherwise gone to waste. As often as we can, we ship your beautiful baskets in reused boxes that have been sanitised. (Say thanks to Petbarn, Chemist Warehouse & National Storage :)) Now, due to needing specific sizes or quantities, some boxes are new from local sources but are fully recyclable. 

That beautiful brown tape that is on your box is 100% recyclable with your box. This amazing innovation is water-activated to make it sticky, and super strong!

We're on the hunt for a fully recyclable shipping label.. but for now your label is landfill-biodegradable.. including the clear tape (thank you BioGone!)

We print on a recycled and recyclable matte stock, so put in the recycling bin when you're done.

In summary:

Box: recyclable (recycling bin)
Shipping label: landfill-biodegradable (regular garbage bin)
Stuffing paper: recyclable 
Flyers/business card: recyclable

Shipping Offsets

All our Domestic and International shipping is 100% Carbon Neutral.

We use Australia Post and Sendle for shipping all of our orders. Read more about their programs here:

Australia Post Carbon Neutral Delivery

Sendle Carbon Neutral Delivery

Recycling baskets 

Market baskets are fully recyclable at the end of their lives, and Passionfruit baskets are recyclable when handles and bases (bamboo and rattan) are removed.

Pallet strapping is a versatile material used in many industries. As plastic is not biodegradable in landfill, recycling is extremely important as it reduces the demand for petroleum in which plastics are derived. As there is already too much plastic in circulation, complete eradication is unrealistic, but recycling gives us an opportunity to close the loop, slowing down the production of new plastics.

There is likely to be a pallet strapping recycling depot near you, however not all facilities process this material so it is important to check first. Alternatively we offer free shipping for baskets to be returned to us for correct recycling.

Please see our 'Recycling' page under 'Our Story' for more information and/or please email us on: maggie@palibaskets.com