Orders are packed and shipped 1-2 business day after ordering. Please note we are a small team of two and we individually pack orders ourselves. We use a road-delivery network that is usually efficient and speedy. Each order gets a unique delivery estimate that can be tracked. Please allow extra time during busy periods, such as Christmas. If you require guaranteed speedy shipping, please choose the Express Shipping option for an extra $20. Your parcel will then be shipped within one business day.
How speedy is delivery? (After time allowed packing)
*Please note: Allow extra time for rural addresses.
For a specific estimate please contact us via email: email@example.com
Returns and exchanges can be done in person at our warehouse in Windsor, Melbourne. Outside local Melbourne area, interstate and international returns and exchanges accepted at buyers' shipping expense. Refunds and store credits can be arranged if baskets are in original condition. Any difference in price is at buyers' expense, and return shipping cost is deducted. If you believe your basket is faulty, please contact us via email: firstname.lastname@example.org
Market baskets are fully recyclable at the end of its life, and Passionfruit baskets are recyclable when handles and bases (bamboo and rattan) are removed. We offer free shipping for baskets to be returned for correct recycling. Email us for more information: email@example.com