Shipping & Returns

Pāli offers free standard shipping on all orders of value over AUD $150 for Australian and New Zealand customers. International flat-rate is AUD $50.

We ship from our warehouse in Melbourne, Australia.

Orders are packed and shipped 1-4 business days from ordering. Express parcels will be shipped within 1 business day from ordering. Please note we are a small team and we individually pack orders ourselves. Each order gets a unique tracking number. Please allow extra time during busy periods, such as Christmas.

Please read over our rates and shipping details below for domestic orders and international orders. We ship domestically and internationally with Australia Post and Sendle.

For any concerns regarding your order, shipping tracking or delivery issues etc. please contact maggie@palibaskets.com

Australia

Standard Post (orders up to AUD$150): AUD$15.00
(1 - 7 business days) Please allow extra time for rural and remote areas.

Standard Post (orders over AUD$150): Free
(1 - 7 business days after dispatch) Please allow extra time for rural and remote areas.

Express Post:AUD$22
(1 - 3 business days after dispatch) Please allow extra time for rural and remote areas.

Please note that any delays that occur after your order has been dispatched from our warehouse are unfortunately out of our control.

New Zealand

Standard Post (orders up to AUD$150): AUD$18
(4 - 14 business days) Please allow extra time for rural and remote areas.

Standard Post (orders over AUD $150): Free
(4 - 14 business days after dispatch) Please allow extra time for rural and remote areas.

Express Post: AUD$30
(3 - 7 business days after dispatch)

Please note that any delays that occur after your order has been dispatched from our warehouse are unfortunately out of our control.

Rest of world

Standard Post, order value up to AUD$500: AUD$50 Flat rate (10 - 30 business days)

Standard post, order value over AUD$500: AUD$100 Flat rate (10 - 30 business days)

Please allow extra time for rural and remote areas.

Please factor in shipping times and duties, particularly international customers as we are not responsible for any matter regarding the custom policies or administrative fees and duties that may apply in a customer's country. We recommend that customers track their shipment from their end to be notified of any developments.

Returns & Exchanges

We allow returns and exchanges for change of mind. Refunds and exchanges will be for the original order value minus any postage costs.

Returns and exchanges can be done at no cost in person at our warehouse in Windsor, Melbourne, or at markets we attend.

For returns and exchanges via post, postage costs will be at buyers' expense.

If you believe your basket is faulty, or to process a return please contact us via email: maggie@palibaskets.com