Shipping and Returns
HOW MUCH DOES SHIPPING COST?
Orders are packed and shipped 1-4 business days after ordering. Please note we are a small team of two and we individually pack orders ourselves. Each order gets a unique delivery estimate that can be tracked. Please allow extra time during busy periods, such as Christmas.
If you require guaranteed speedy shipping, please choose the Express Shipping option for an extra $20AUD. Your parcel will then be shipped within one business day from ordering.
HOW SPEEDY IS DELIVERY? (After time allowed for packing)
*Please note: Allow extra time for rural addresses.
*Please note: These are only estimate timings, often postage delays are out of our control.
For a specific estimate please contact us via email: firstname.lastname@example.org
RETURNS & EXCHANGES
We allow returns and exchanges for change of mind. Refunds and exchanges will be for the original order value minus any postage costs.
Returns and exchanges can be done in person at our warehouse in Windsor, Melbourne, or at markets we attend.
For returns and exchanges via post, postage cost will be at buyers' expense.
If you believe your basket is faulty, or to process a return please contact us via email: email@example.com
Market baskets are fully recyclable at the end of their lives when disassembled, and Passionfruit baskets are recyclable when handles and bases (bamboo and rattan) are removed.
Pallet strapping is a versatile material used in many industries. As plastic is not biodegradable in landfill, recycling is extremely important as it reduces the demand for petroleum in which plastics are derived. As there is already too much plastic in circulation, complete eradication is unrealistic, but recycling gives us an opportunity to close the loop, slowing down the production of new plastics.
There is likely to be a pallet strapping recycling depot near you, however not all facilities process this material so it is important to check first. Alternatively we offer free shipping for baskets to be returned to us for correct recycling.
Please see our 'Recycling' page under 'Our Story' for more information and/or please email us on: firstname.lastname@example.org :)